Jul 082013

On April 18th, a gal from BlogTalkRadio emailed me without prompting to apologize for Wednesday’s disconnection during the show and to inform me that they’re aware of the problem and working hard to increase their capacity. I decided to reply with the following message the next morning:

I just wanted to say thanks for the excellent customer service.

For the past few weeks, I’ve been enduring some of the worst customer service ever from another company (my podcast host, podbean). So your up-front, pro-active email was a breath of fresh air. Thank you!

She immediately replied:

You have no idea what your note did to brighten my morning. It’s been a truly rough couple of days, and knowing that there are people like you on our platform who support us even when we stumble makes the job I love that much better. Thank you so very much for your words of kindness.

I’m so glad that I wrote her! Her original email, and then her grateful reply, is a much-needed reminder that many businesses work hard at customer service. They deserve a pat on the back!

  • Bill Stoddard

    We got really good service from the three guys who moved us: they got everything done in 3 hours 1 minute (the company had a minimum charge of 3 hours), they didn’t damage anything, and they put all the big things exactly where I asked them to. And they were pleasant to deal with. I made a point of sending a note to the manager praising the work they’d done.

    It took me a while to absorb the idea that justice involves not only rebuking or condemning the people who do wrong or don’t make an effort, but also praising the people who do right and work hard. But now I find it a pleasure to find someone who deserves praise and give some, not least because I know that they probably don’t get as much as they deserve.

  • http://nomayo.mu.nu Stephen_Macklin

    When I was out of work two years ago I sent out a lot of resumes that went into the ether with no response – not even an auto-response acknowledgement of receipt. That’s just the way it is. One company sent me a very nice boilerplate email explaining that while they were impressed with my resume they would not be considering me for the position. I wrote back and thanked them for the courtesy, and got a very similar reply.

    Didn’t get the interview though!

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