On April 18th, a gal from BlogTalkRadio emailed me without prompting to apologize for Wednesday’s disconnection during the show and to inform me that they’re aware of the problem and working hard to increase their capacity. I decided to reply with the following message the next morning:

I just wanted to say thanks for the excellent customer service.

For the past few weeks, I’ve been enduring some of the worst customer service ever from another company (my podcast host, podbean). So your up-front, pro-active email was a breath of fresh air. Thank you!

She immediately replied:

You have no idea what your note did to brighten my morning. It’s been a truly rough couple of days, and knowing that there are people like you on our platform who support us even when we stumble makes the job I love that much better. Thank you so very much for your words of kindness.

I’m so glad that I wrote her! Her original email, and then her grateful reply, is a much-needed reminder that many businesses work hard at customer service. They deserve a pat on the back!