Upselling to Unwary Customers
Radio Q&A: 14 October 2012, Question 3
I answered a question on upselling to unwary customers on 14 October 2012. You can listen to or download the podcast of just this question below – or check out the whole episode of Philosophy in Action Radio.
Should a waitress upsell a customer without warning when given an ambiguous order? At the restaurant where I work, we sell wine. Customers often ask for "just a red/white wine, whatever." Many servers take that as an opportunity to sell them the most expensive wine. Is that moral and/or wise? (Personally, if the customer gives me an order like that, I suggest a few options, usually the house wine and some more mid-range brands.) Should we tell the customer what wine we're selling them and its price? Should we give them the cheapest or house wine? Or should we sell them the most expensive wine, since that will generate the largest tip?
My Answer, In Brief: It's moral and practical to upsell honestly: but a person should never upsell by sneaking.
- Duration: 7:01
- Download: MP3 Segment (2.4 MB)
To save the file to your computer, right-click and save the link above. You can automatically download that and other podcasts by subscribing to Philosophy in Action's Podcast RSS Feed:
Support Philosophy in Action
The mission of Philosophy in Action is to spread rational principles for real life... far and wide. That's why the vast majority of my work is available to anyone, free of charge. I love doing the radio show, but each episode requires an investment of time, effort, and money to produce. So if you enjoy and value that work of mine, please contribute to the tip jar. I suggest $5 per episode or $20 per month, but any amount is appreciated. In return, contributors can request that I answer questions from the queue pronto, and regular contributors enjoy free access to premium content and other goodies.
Thank you for contributing to Philosophy in Action! You make our work possible every week, and we're so grateful for that!
If you enjoy Philosophy in Action, please help us spread the word about it! Tell your friends about upcoming broadcasts by forwarding our newsletter. Link to episodes or segments from our topics archive. Share our blog posts, podcasts, and events on Facebook and Twitter. Rate and review the podcast in iTunes (M4A and MP3). We appreciate any and all of that!
About Philosophy in Action
I'm Dr. Diana Brickell (formerly Diana Hsieh). I'm a philosopher, and I've long specialized in the application of rational principles to the challenges of real life. I completed my Ph.D in philosophy from the University of Colorado at Boulder in 2009. I retired from work as a public intellectual in 2015.
From September 2009 to September 2015, I produced a radio show and podcast, Philosophy in Action Radio. In the primary show, my co-host Greg Perkins and I answered questions applying rational principles to the challenges of real life. We broadcast live over the internet on Sunday mornings.
My first book, Responsibility & Luck: A Defense of Praise and Blame, can be purchased in paperback and Kindle. The book defends the justice of moral praise and blame of persons using an Aristotelian theory of moral responsibility, thereby refuting Thomas Nagel's "problem of moral luck." My second book (and online course), Explore Atlas Shrugged, is a fantastic resource for anyone wishing to study Ayn Rand's epic novel in depth.
I can be reached via e-mail to [email protected].